The Kentucky Derby of Customer Service

Before heading out to the picnic the other day, I dropped by a local retailer to pay my bill.  I hustled in the side entrance, hoping to leave my check with a cashier.  This shouldn’t take more than a few minutes to process, I thought, yearning to already be back outside.  Luck would have it that the two lanes open both had a long wait.  Too long for me.

It was far too beautiful a day to stay in the store any longer than I had to.  So hustling my feet some more, I decided to zing off to the back, where the customer service desk was located.  On the way, another customer darted out of one of the side aisles, nearly knocking me down.  I graciously side-stepped and continued on my way.  We  then walked “together” down the aisle and I noticed that she was carrying a large store bag, full to the brim, and with a receipt tucked inside.

Uh-oh, I thought.  She’s going back to the customer service desk for a return.  All I have is this skimpy envelope with a check enclosed; a transaction that would take 1/10th the time hers will.  So I quickened my pace.

So did she.

Hmm…I thought…did she really do that?  Let’s find out, I thought.  So I lengthened my stride.

So did she.

Are you kidding me, I thought.  Is this older woman really racing me to the desk?!  In the voice of Sarah Palin, my mind said, “You betcha!”  I was trying not to laugh out loud at the two of us, both about to break into a run just to get to the back.  I even considered dodging through some of the back aisles to take a shortcut, but my internal GPS said it wouldn’t work today.

So naturally, I stepped up my pace once more; if Secretariat could do, so could I!

Well of course she did, too.  And she had a knack of zooming around other customers in the aisle, very deftly in fact, given the load she was carrying.  At that point, Clarity and Sense knocked on my door and said to slow down; let the lady get there first and conduct her transaction, even if that means you’re losing a few minutes of sunshine.

After an “agonizing” five minutes of listening to the return transaction (the whats and whys), it was finally my turn.  At least it was pleasing to see that what she had bought was ugly and indeed, needed to be returned ;>

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2 responses to this post.

  1. Posted by Suzette on September 27, 2010 at 4:05 pm

    This was hilarious! Thanks for making my day!

    Reply

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