Archive for September, 2010

The Kentucky Derby of Customer Service

Before heading out to the picnic the other day, I dropped by a local retailer to pay my bill.  I hustled in the side entrance, hoping to leave my check with a cashier.  This shouldn’t take more than a few minutes to process, I thought, yearning to already be back outside.  Luck would have it [...]

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Beach, Bisque and Bathrooms

Yang Mommy Imagine a lovely mom n’ pop restaurant on a beachy island. Perfect ambiance, honest food, good service.  It’s also the last day of your family vacation, so you’re looking forward to a little celebrating at the dinner table.   The tomatoes on the salad are ruby-red and farm-fresh, the newly baked brown bread steams with delight, [...]

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